Effective Date: 8/17/2026
This Privacy Policy explains how UNITYXPERT LTD (“SalesGenie”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when individuals interact with the SalesGenie service.
SalesGenie is a software product operated by UNITYXPERT LTD, a private limited company registered in England and Wales under company number 16072762, with its registered office at:
128 City Road
London, EC1V 2NX
United Kingdom
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: [email protected]
Support Community: https://discord.gg/mR7VynvkZ9
This Privacy Policy applies to:
• users who create and manage SalesGenie accounts
• server owners who install SalesGenie in their Discord communities
• Discord users who interact with the SalesGenie bot inside communities
SalesGenie operates as an automation tool integrated with Discord communities. Some data processed through the Service originates from third-party platforms such as Discord.
SalesGenie operates under two primary data roles depending on the context of the data processed.
For data relating to account creation, subscriptions, and access to the SalesGenie dashboard, UNITYXPERT LTD acts as the Data Controller.
For data generated through interactions between Discord users and SalesGenie inside a community server:
• the Server Owner acts as the Data Controller,
determining how and why the bot is used
• SalesGenie acts primarily as a Data Processor,
providing infrastructure for automated conversations and CRM
functionality
Server Owners are responsible for informing their community members about the use of automated systems and for ensuring compliance with applicable privacy laws.
Where UNITYXPERT LTD acts as a Data Processor for Community Interaction Data, the terms of that processing are further governed by our Data Processing Agreement DPA, which forms part of the arrangement between UNITYXPERT LTD and the Server Owner and is available on our website.
SalesGenie may process the following categories of information.
When a Server Owner creates an account or subscribes to the Service, we may collect:
• email address
• account login details
• subscription information
• server configuration information
Payment information is handled by our payment provider and is not stored by UNITYXPERT LTD.
When Discord users interact with SalesGenie inside a community server, the Service may collect and store:
• Discord username
• Discord user ID
• message transcripts
• responses to qualification questions
• conversation metadata
This information is stored for CRM functionality, conversation management, analytics, and support purposes.
If a Discord user voluntarily submits information through a lead capture or resource flow, the Service may collect:
• email address
• qualification responses
• conversation context related to the submission
These details are typically stored within the CRM dashboard accessible to the Server Owner.
We use collected data for purposes including:
• operating and maintaining the SalesGenie service
• providing automated conversations and lead qualification
• enabling CRM and analytics features
• troubleshooting and technical support
• preventing abuse or misuse of the platform
• improving the reliability and performance of the system
We do not sell personal data to third parties.
SalesGenie uses artificial intelligence technologies to generate automated responses during conversations.
Message content is processed by OpenAI OpCo, LLC to generate AI-powered responses within the Service. Other AI responses may also be generated through third-party AI providers.
SalesGenie does not use user conversation transcripts to train proprietary AI models.
Conversation transcripts and interaction data may be stored for operational and CRM purposes.
Data may be retained for up to twelve (12) months after the last recorded interaction, unless:
• deletion is requested by the Server Owner
• deletion is requested by the data subject
• deletion is required by law
When data is deleted from the system, it is removed from the active database. Backups are purged as part of our regular backup cycle, so deleted data does not persist in backups beyond a limited operational window.
Individuals may request deletion of their data associated with SalesGenie.
Deletion requests may be submitted through:
• the Server Owner operating the bot in the community
• direct contact with UNITYXPERT LTD via [email protected]
Upon receiving a valid request, we will take reasonable steps to delete the relevant data, subject to technical limitations and legal obligations.
For clarity, a message removed by SalesGenie’s channel or thread management features from a Discord channel is a separate action from deletion of a data subject’s stored data under this section. Removal of a message from Discord does not, by itself, delete the underlying conversation transcript or CRM record; a data deletion request under this section is required to remove that stored data.
SalesGenie operates inside Discord communities managed by independent Server Owners.
Server Owners are responsible for informing their community members that:
• automated systems may interact with them
• Discord usernames and user IDs may be processed
• conversation transcripts may be stored
SalesGenie provides the technical infrastructure but does not control how communities disclose the use of automation tools to their members.
We may share limited data with third-party service providers required to operate the Service.
These providers act as sub-processors and include:
• Contabo, for hosting and infrastructure
• OpenAI OpCo, LLC, which processes message content to generate AI-powered conversation responses
These providers process data only as necessary to support the operation of the Service.
Payment processing, handled by Whop, is addressed separately in Section 10.
Payments for SalesGenie subscriptions are handled through Whop, which acts as Merchant of Record for applicable sales tax and VAT purposes.
UNITYXPERT LTD does not store payment card details.
Whop handles billing information in accordance with its own privacy policy, and cancellations and refund requests are managed through your Whop account.
SalesGenie stores operational data on servers located within the European Union.
We implement reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, or disclosure.
Access to system data is restricted to authorized personnel for purposes such as:
• system maintenance
• troubleshooting
• enforcement of service policies
Because SalesGenie operates globally, personal data may be processed in multiple jurisdictions. In particular, message content is transferred to and processed by OpenAI OpCo, LLC, located in the United States, to generate AI-powered responses.
Where personal data is transferred outside the United Kingdom or European Economic Area, we rely on appropriate safeguards recognized under applicable law, including the UK International Data Transfer Agreement IDTA and/or the EU Standard Contractual Clauses SCCs, as applicable to the receiving party.
Depending on applicable laws, individuals may have rights regarding their personal data, including:
• the right to access their data
• the right to correct inaccurate data
• the right to request deletion of their data
• the right to restrict processing
• the right to object to certain types of processing
Requests regarding personal data may be submitted via [email protected].
SalesGenie integrates with third-party platforms including Discord.
User interactions with these platforms are also governed by the privacy policies of those respective services.
SalesGenie is not responsible for the privacy practices of third-party platforms.
The Service is not directed to children under the age of 13.
If we become aware that personal data has been collected from a child under 13 in violation of applicable laws, we will take steps to remove such information.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or operational practices.
Updates will be posted on the website with the revised effective date, and continued use of the Service after such updates constitutes acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or how your personal data is processed, you may contact us at:
Email: [email protected]
Support Community: https://discord.gg/mR7VynvkZ9
We will make reasonable efforts to respond to privacy-related inquiries and data requests in accordance with applicable data protection laws.