Effective Date: 8/17/2026
This Return & Refund Policy governs purchases of the SalesGenie service operated by UNI-TYXPERT LTD, a private limited company registered in England and Wales under company number 16072762, with its registered office at:
128 City Road
London, EC1V 2NX
United Kingdom
By purchasing or using SalesGenie, you acknowledge and agree to this Return & Refund Policy. This Policy should be read together with the SalesGenie Terms of Service, of which it forms a part.
SalesGenie is a software-as-a-service SaaS platform and digital product that provides AI-powered automation, CRM functionality, lead capture systems, follow-up systems, and an-alytics tools for Discord communities.
Because access to the Service begins immediately after purchase, customers acknowledge that digital services are supplied instantly and may not be eligible for refunds except where required by applicable law or expressly stated in this Policy.
Where a customer purchases as a consumer under applicable consumer protection law, the customer acknowledges that by requesting immediate access to the Service upon purchase, they expressly waive any statutory cooling-off or withdrawal period that would otherwise apply to digital content or services supplied before the end of such period, to the extent permitted by applicable law.
Payments for SalesGenie subscriptions are processed through Whop, which acts as Mer-chant of Record for applicable sales tax and VAT purposes.
Cancellations and refund requests are managed through your Whop account and are also subject to Whop’s own terms of service and buyer protection policies. Whop may, at its discretion, issue a refund under its own buyer protection rules independent of this Policy.
Where Whop issues a refund under its own terms, UNITYXPERT LTD’s obligations under this Policy are satisfied to the extent of that refund.
This Policy governs UNITYXPERT LTD’s own refund practices and does not limit any rights a customer may separately have under Whop’s terms or under applicable consumer protection law.
Except as set out in Section 2 above, and unless otherwise required by applicable law, pay-ments made for SalesGenie subscriptions are non-refundable.
Refunds are not provided because:
• a customer changed their mind
• the Service was not used
• a customer forgot to cancel their subscription
• a customer’s business failed to generate expected results
• a customer misunderstood the features of the Service
• a customer no longer requires the Service
• a customer stops operating their Discord community
• a customer expected guaranteed revenue or conversions
SalesGenie does not guarantee sales, profits, conversion rates, or business outcomes.
Customers may cancel their subscription at any time through their Whop account.
Cancellation prevents future renewals but does not automatically entitle the customer to a refund. Access to the Service will remain active until the end of the current billing period.
No prorated refunds are provided for unused time remaining in a subscription period.
If a customer is accidentally charged more than once for the same subscription period, or if a billing error occurs, SalesGenie will investigate the issue.
Verified duplicate charges or billing mistakes will be refunded to the original payment method.
Refund requests relating to duplicate charges should be submitted promptly after discovery.
SalesGenie relies on third-party providers and infrastructure, including but not limited to:
• Discord
• AI providers
• hosting providers
• VPS providers
• cloud infrastructure providers
• Whop
Temporary interruptions, maintenance periods, API outages, infrastructure failures, or ser-vice degradation do not automatically qualify for refunds. This includes any temporary or intended effects of standard bot operation, such as message or channel management within a designated channel, which does not itself constitute a service interruption.
However, if SalesGenie experiences a continuous service interruption exceeding ten 10 consecutive calendar days, customers may contact SalesGenie support to request a refund or account credit, which may be granted at the discretion of UNITYXPERT LTD, subject to applicable law.
SalesGenie may occasionally provide invitation-only trial access to selected customers.
Free trials are offered solely at the discretion of UNITYXPERT LTD and are not guaranteed.
Trial periods may vary, including seven 7 day or fourteen 14 day periods.
Trial users are encouraged to fully evaluate the Service before purchasing.
Upon conversion to a paid subscription, the standard refund terms of this Policy apply.
Certain customers may purchase Enterprise packages or custom services.
These services may include:
• custom branding
• manual setup assistance
• custom configuration
• consulting
• onboarding assistance
• premium support
• custom development work
• invoice-based agreements
• annual or multi-month packages
Because work begins immediately and resources are allocated specifically to the customer, Enterprise services and custom work are strictly non-refundable once work has commenced.
Custom branding is not included within standard SalesGenie subscription plans and is avail-able only through Enterprise or separately negotiated agreements.
From time to time, SalesGenie may offer six-month, annual, or custom invoice-based agree-ments.
Unless otherwise agreed in writing, these agreements are non-refundable after payment has been received and services have begun.
Customers are encouraged to contact SalesGenie support or initiate a dispute through Whop before filing a chargeback with their card issuer. Disputes on purchases made through Whop are handled under Whop’s dispute resolution process in the first instance.
Fraudulent, abusive, or bad-faith chargebacks may result in:
• immediate suspension of access
• account termination
• cancellation of future services
• collection of unpaid balances
• reporting of fraud where legally appropriate
Nothing in this section limits a customer’s legal rights under applicable consumer protection laws.
Refunds may be granted in exceptional circumstances, including:
• duplicate payments
• verified billing errors
• technical issues caused solely by SalesGenie that prevent use of the Service for more
than ten consecutive days
• circumstances required by applicable law
Any goodwill refund issued by SalesGenie shall not create an obligation to provide refunds in future cases.
SalesGenie is an automation platform.
SalesGenie does not guarantee:
• sales
• leads
• profits
• revenue
• conversion rates
• customer retention
• business success
Results depend on many factors outside the control of UNITYXPERT LTD.
Questions regarding this Return & Refund Policy may be directed to:
Email: [email protected]
Support Community: https://discord.gg/mR7VynvkZ9